Location: Tampa, FL
Remote: Yes
Willing to relocate: No
Technologies: Zendesk, Help Scout, Freshdesk, Google Suite, GitHub
Résumé/CV: https://www.linkedin.com/in/lorenzocaum
Email: hello@lorenzocaum.com
I'm interested in aviation and technology with a passion for creating delightful customer experiences. Not only can I troubleshoot issues, but I can also be a trusted advisor for customers so they succeed with your product.
Imagine an ambitious team player who can:
- Provide timely and empathetic product support to customers through various channels.
- Contribute to internal and external documentation to improve customer experiences.
- Guide customers through technical challenges, how-to questions, and best practices.
- Identify and share patterns in customer feedback to suggest improvements.
- Collaborate cross-functionally with teams to maximize customer success.
I'm actively looking for a Support Specialist role at a SaaS, preferably in education, aviation, or healthcare.
Imagine an ambitious team player who can:
- Provide timely and empathetic product support to customers through various channels.
- Contribute to internal and external documentation to improve customer experiences.
- Guide customers through technical challenges, how-to questions, and best practices.
- Identify and share patterns in customer feedback to suggest improvements.
- Collaborate cross-functionally with teams to maximize customer success.
I'm actively looking for a Support Specialist role at a SaaS, preferably in education, aviation, or healthcare.